How It Works

Your Project, Step by Step

From your first measurement to the final reveal, here’s exactly how a Kitchen Express project comes together — no surprises, just a clear path with our team beside you.

Questions? Call us at 315.476.3244

The Process

We’ll guide you the whole way.

Starting a kitchen or bath project can feel overwhelming. That’s why we’ve laid out exactly what to expect — ten clear steps, from the first conversation to sharing your finished space.

01

Gather Your Dimensions

It helps to have your project dimensions ready ahead of your first appointment so we can go over them together — use our resources to walk you through how.

02

Book Your Appointment

Fill out our quick form with as much detail as you can, or simply give us a call — and we’ll set up your appointment.

03

Your Showroom Visit

We’ll meet you in our showroom to make selections and go over your layout. Want to gather ideas first? Bring in our Project Guide.

04

See Your Kitchen in 3D

After your appointment, we design your layout and send 3D renderings so you can picture your new kitchen or bath — we will fine-tune it with you until you are happy with the design.

05

Get Your Pricing

Once you’re happy with the layout, we price out your selections.

06

Finalize the Order

For kitchens, we’ll come field-measure to verify every dimension, then make final adjustments to your layout and pricing. With your sign-off and deposit, we place the order.

07

Cabinet Lead Times

Lead times vary by line. Our more basic cabinets can arrive in as little as 2 weeks; custom cabinetry may take 8-10 weeks. Your salesperson will confirm current timing.

08

Delivery

Your cabinets arrive at our Kitchen Express warehouse, and your salesperson coordinates a convenient delivery day with you or your contractor (weekdays only).

09

We Stand Behind It

Our job is not done once the cabinets are delivered. We stand behind our cabinetry and want our customers to be happy. We know that, with wood products, sometimes imperfections or issues occur. When concerns arise, we will work together to come up with a satisfactory solution.

10

Share Your Project

We love seeing how it all turned out — share your finished photos with us on social media!

Ready to start your project?

Book a free, no-pressure consultation — or call us at 315.476.3244. We’ll take it from there.

Questions, answered

Getting Started FAQ

+How does the design process work at Kitchen Express?
It starts with a free consultation at our Syracuse showroom. We measure your space, design it in 3D, help you choose your cabinetry and countertops, and finalize the order — guiding you from first measurement to final order.
+Do I need an appointment?
We recommend calling ahead at 315-476-3244 or booking online, but we’ll never turn away a walk-in. Showroom hours are Monday–Friday, 9am–5pm, or by appointment.
+Are the design and 3D renderings included?
Yes — design and 3D renderings are included, from your first measurement through to the final order.
+How long do cabinets take to arrive?
Lead times depend on the line. Value lines can arrive in about two weeks, while custom orders typically take eight to ten weeks. We schedule delivery on weekdays.
+Does Kitchen Express install the cabinets?
No. Kitchen Express designs and supplies your cabinetry and countertops — installation is handled by your contractor. We work with many great local contractors and can refer you to the right one.
+What deposit is required?
We collect a 25–30% deposit when you place your order, with the balance due when your cabinets come in. We do not offer financing.

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